HOTEL GUESTS: Please contact Orchid.Events if your reservation can’t be found in the hotel’s system, the hotel has the wrong dates, if your check deposit has been applied incorrectly, etc. Call Center staff is available to assist guests Mon-Fri, 7am-6pm MT at 877-505-0682. If you need to modify your reservation, please contact the hotel directly.
Palm Springs Convention Center
277 N. Avenida Caballeros
Palm Springs, CA 92262
Palm Springs has lots of activities to help you get outdoors and enjoy the beautiful sunshine. On Thursday night, visit the old-fashioned street fair on Palm Canyon Drive, filled with music, food, and crafts. If you enjoy the great outdoors, try the hiking or biking trails at the Coachella Valley Preserve, or pick up trail maps at the Palm Springs Visitor Information Center or the Leisure Center. For indoor activities, check out the Palm Springs Art Museum, the Agua Caliente Cultural Museum, and the many galleries in town. Finally, relax to some live music at one of the various sidewalk cafes downtown. For more information on the Greater Palm Springs area please visit the PS Convention and Visitors Bureau. For more information on the city of Palm Springs, go to their Visit Palm Springs website.
The CUE housing block is sold out. If you are looking for housing, please use Advanced Reservations Systems, Inc. (ARES). We will keep you posted about any new rooms being opened up under the CUE block.
Please note this website booking engine is not hosted by CUE. CUE is not responsible for collecting any fees associated with higher rates. No show fees or any agreements made are between you and ARES. Nightly rate and fees are established by ARES and cannot be modified by members of the CUE Team.
HOTEL BOOKING POLICY (new for 2018)
In order for all CUE members/participants to be able to reserve rooms needed to attend CUE18, we are asking that you only book a maximum of two rooms under the same name. If more than two rooms are booked under one name, the other rooms will be canceled. We do have the option to book a block of rooms (5 or more) through a district room block (read below). This will minimize last minute cancellations and ensure rooms are readily available for everyone.
ROOM RESERVATION DEADLINES
All reservations must be received by February 9, 2018, to guarantee availability and conference rates. After this date, reservations will be made based on availability and hotels may charge higher rates. If you are paying by check, please have a check sent to Orchid.Events ASAP to confirm your reservation.
CUE18 hotels require an individual name for each reservation. We understand that rooms are booked months in advance so the individual names might not be known immediately. If possible, by February 1, 2018, please supply the name of each individual staying in the room. If the exact name is still not known by this deadline, please provide the name of who you think will occupy the room. The name can be changed later on if needed.
EXHIBITOR OR DISTRICT ROOM BLOCKS (new for 2018)
For exhibitors or districts reserving a block of five (5) or more rooms
CLICK HERE to request a block of five (5) or more rooms. The deadline to request a block of rooms is January 12, 2018. A complete rooming list with names and credit card information for each reservation must be submitted for all held room blocks by January 12, 2018. After this date, rooms without individual names will be canceled.
An acknowledgment of your room block will be sent directly to you by Orchid.Events. You will receive an official confirmation letter for your confirmed block within two weeks. You will not receive a confirmation from your hotel.
DEPOSIT & CHECKS
All reservation requests must be accompanied by a credit card guarantee or check equaling the amount of one night’s room and tax for each room reserved. If you would like to send a check for your deposit or to pre-pay for your stay, please mail your check to Orchid.Events (Orchid.Events, 175 S. West Temple, Suite 30, Salt Lake City, Utah 84101). DO NOT MAIL YOUR CHECK DEPOSIT TO THE HOTEL. Orchid.Events must receive check deposit by January 26, 2018 so we can ensure there is sufficient time for your check to be applied to your hotel reservation.
CANCELLATIONS/CHANGES/REFUNDS – IMPORTANT PLEASE READ
- Reservations canceled after January 12, 2018 will be assessed a $100 cancellation fee.
- Cancellations received on or after February 9, 2018 will forfeit the deposit of one-night room and tax. The credit card information on file at the time the reservation is canceled will be billed the applicable cancellation fees. No exceptions or refunds will be granted.
- Through March 1, 2018 send requests for changes and cancellations in writing to Orchid.Events via e-mail (firstname.lastname@example.org) or fax to 801-355-0250.
- After March 1, 2018, contact hotels directly to make changes and cancellations.
QUESTIONS OR SPECIAL REQUESTS
For questions or special requests, please contact Orchid.Events at 877-505-0682 or e-mail to email@example.com. Special requests are not guaranteed. Hotels will assign specific room types upon check-in, based on availability.
If you are interested in booking a hotel suite, please email firstname.lastname@example.org. There are a limited number available at a discounted rate for CUE attendees.
Palm Springs Convention Center – It is available for $8 per day with in-and-out privileges.
Renaissance Hotel – Parking is available for $12 self-parking and $22 valet parking. Prices subject to change.
The Palm Springs Convention Center is pleased to announce Enterprise Rent-A-Car and National Car Rental as their official rental car partners. As part of this partnership, both rental car companies will offer a 15% hospitality discount to guests of the Convention Center using code XZB4018. Spring CUE attendees, rent directly through Enterprise Rent-A-Car or National Car Rental via their websites.